voice over ip
 Frequently Asked Questions
1. Requirements for Signing Up
How do I sign up for TLS.net VOIP service?
TLS.net,
Inc. is currently taking pre-subscriptions for our
new TLS.net VOIP Service. The first 100 pre-subscribers will
receive the first month of service at half off, so Click
Here to pre-subscribe for TLS.net VOIP Service now!
What system or broadband access requirements are there?
Any TLS.net,
Inc. subscriber can sign up for the service
today. TLS.net VOIP rides upon your existing broadband
connection. Voice calls and fax calls are supported! Also,
if you have high-speed Internet (cable or DSL modem) you can use TLS.net VOIP as
well! Simply Click
Here and
follow the instructions for signing up!
Is there any additional equipment I will need to use the service?
Yes,
you will be provided with an analog
telephone adapter (ATA) by TLS.net, Inc. that
will be necessary in order for you to access your TLS.net VOIP
service. You can use your existing analog telephone - it works
just like the local telephone service you have today.only better!
When will TLS.NET, Inc. have my area code available?
You can
get a phone number in any of our available area codes. However,
if we don't have a specific area code available, you can still start
saving with TLS.net VOIP plan today, and when your
area code becomes available, we'll switch your phone number at no charge!
Click Here if
you'd like us to e-mail a notification to you when your area code becomes
available.
Can I dial 911?
TLS.net, Inc. does not support 911 at this
time but has plans to support 911 calls at a future date. We will update our
customers and the website when this service is available.
Can I dial 411?
TLS.net VOIP subscribers can dial 411 for information
services. Each 411 call is billed at $1.00 per instance.
Will the service work over my existing in-home wiring?
(Can I have all my telephone jacks in the house configured for this service?)
It
is not recommended that you plug your ATA device into your existing home telecom
wiring. Some people have done this, after disconnecting the phone company from
their house from the outside box. This is not recommended by the manufacturer
of our ATA and any damage caused by this type of installation will not be covered
by warranty. We suggest that you seek advice from an electrician or someone
who is familiar with internal telephone wiring on how to best connect it to
your current wiring to take advantage of multiple extensions. Be advised that
any damage resulting from practices contrary to manufacturer's recommendations
for the ATA device will not be covered by warranty.
What type of service and features do I get with with TLS.net VOIP?
Local
dial tone with a local phone number (you may keep your existing phone number
or receive a new one - your choice!)
- Unlimited local calling
- Intrastate and interstate long distance
- International long distance
- Enhanced custom calling features included
- Call Waiting
- Caller ID
- Voice Mail
- Call Forwarding
- 3-Way Calling
- Call blocking
- Web account to manage your TLS.net VOIP service
- Free calls to other TLS.net VOIP customers
- With TLS.net VOIP service, you get the most popular
features and the ability to manage them using your web account! If
you're accustomed to accessing your features via star codes, you can
also continue to use those with the TLS.net VOIP service.
- Residential, small office, home office, small business can all use TLS.net
VOIP and
enhanced voice services!
Coverage Area - Available Area Codes and phone numbers
What area codes does TLS.net, Inc. have available?
TLS.net,
Inc. can
provide phone numbers from a variety of cities.
Can I keep my existing phone number?
You may like your phone
number, but want to fire your phone company. In the past, you would have had
to get a different phone number each time you changed phone companies, but
with recent legislation, there's a very good chance that you can keep your
existing phone number when you switch to TLS.net, Inc..
For more information: Keep your Phone Number
What are your international calling rates?
TLS.net,
Inc. also offers economical rates for overseas calls.
Click Here to
access our international calling rate table.
When do I get charged for service?
You will be charged monthly for TLS.net VOIP service, just as you
are for TLS.net, Inc.'s high-speed Internet service. Monthly
service is paid in advance while additional charges - long distance and
one time charges (411 information service, etc.) are billed the following
month.
How do I get charged for my service?
You will receive a bill
for
TLS.net VOIP service. You can also check your bill
at any time by viewing your activity in your web account.
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