Hosted PBX
Interest in Voice over Internet Protocol (VoIP) is higher than ever. It seems that you can't pick up a major publication (mainstream or trade) or read a telecommunications blog without seeing the term at least once. "Enterprise VoIP Adoption Soars", screams one headline; "28 Million Consumers Will Switch to VoIP by 2008", says another.
Although interest and awareness of VoIP is soaring, the Small and Medium Business (SMB) market isn't getting the attention it deserves. Even as the consumer VoIP market moves into the mainstream, very few of the analysts and pundits have focused on what VoIP means to SMBs, how it will affect their bottom line, and how they can evaluate VoIP products and services.
Are you thinking...
The problems most often cited with traditional phone systems will likely seem familiar to you:
- It's too difficult to make a routine Move/Add/Change (a MAC change) to the phone system.
- The current system lacks features that are critical to business productivity, and it costs too much to add them.
- It is difficult to manage the system across multiple office locations, and it costs too much to expand them.
VoIP, especially Hosted IP PBX, provides solutions to these problems.
Hosted IP PBX
Fortunately, there is a way to get all of the advantages of an IP PBX without many of the drawbacks. It's called Hosted IP PBX.
Hosted IP PBX makes all of the IP PBX features available to a customer while a VoIP service provider owns, hosts, manages and updates the IP PBX equipment. Typically, the service provider will charge the business a small up-front fee to start the service and an ongoing monthly fee that includes all voice (local and long distance) and data (Internet access) charges.
Hosted IP PBX offers many advantages:
- No/Low Capital Costs - With no IP PBX to purchase, there is no large capital expenditure needed. Some Hosted IP PBX solutions even let businesses use their existing telephones, but some additional equipment is usually needed to ensure call quality.
- Predictable Operating Expenses - Monthly voice and data charges are usually calculated on a per telephone basis. If you have 50 employees each with a telephone on their desk, your monthly operating cost will be 50 times a set fee. If you add people, you'll know exactly how your costs will increase.
- No Maintenance Expenses - Because TLS.NET owns the equipment, they are responsible for all the costs associated with equipment and software upgrades.
- No Management Expenses - TLS.NET is responsible for managing the equipment. Routine changes like adding a new person to the system or changing an extension number are done by the customer using a simple, web interface.
Our award-winning services enable access to phone features and communications tools previously only available to Fortune 500 companies, plus more. Some of our most popular applications include:
- Unified Messaging
- Auto Attendant
- Hunt Groups
- Microsoft Outlook & Internet Explorer integration with click-to-dial
- Find-me-follow-me
Additionally, our price plans are simple and affordable, which means you can save money with predictable communications expense.
