Support
Being a technology leader means being a company of people, skills, and customer commitment, not just technology. TLS.NET Customer Service is a client-oriented resource that puts experienced and capable individuals as near as the telephone. The TLS.NET Customer Service division is as comfortable with general internet technical assistance as it is with supporting your company's unique WAN setup. In addition to supporting a vast array of products and services, TLS.NET technical staff also function as Help Desk support for businesses and institutions that choose not to develop or staff an internal call center. TLS.NET Customer Service representatives are well-spoken professionals who can make technology work for you.
Customer satisfaction is very important to us. Please feel free to direct any questions or comments to us, and we will be in contact with you as soon as possible.
Columbus, Indiana
Phone: 812.378.4100 ext. 1
Indianapolis, Indiana
Phone: 317.464.1700 ext. 1
Bloomington, Indiana
Phone: 812.650.0225 ext. 1
Lexington, Kentucky
Phone: 859.317.2517
ext. 1
Louisville, Kentucky
Phone: 502.442.2375 ext. 1
Remote Computer Assistance
In addition to traditional phone support, TLS.NET has the ability to work on your PC or laptop remotely when you call. Our qualified and highly skilled Support Staff can log into your computer through Remote Secure Desktop takeover and resolve a broad array of issues, while you go about your day. Oftentimes, physically bringing equipment in or having an on-site consultant visit can be avoided by this extremely efficient and cost effective alternative.
Help Desk Services
Your firm doesn’t need to become a technology firm to gain the benefits of telecommunications and advanced technology. Outsourcing your Help Desk functions to TLS.NET allows you to focus on the business you know best. Secure in the knowledge that your employees and clients are being assisted by skilled professionals and have access to easy to use ticketing systems, you can maximize your valuable personnel resources without wondering which of them will have to perform double duty as an IT department. An outsourced Help Desk is just one more way our clients have said “Let TLS.NET take care of it!”
Managed VPN Support
As businesses in ever increasing numbers take advantage of the efficiencies and savings that Virtual Private Networks (VPN) can provide, the value of a skilled support staff becomes paramount. TLS.NET Customer Service has the expertise and the dedication to guide your firm into the realm of VPN productivity. Making technology simple has earned TLS.NET the reputation as the VPN technology leader.
In-House Technical Repair
Bring your equipment to TLS.NET and we will have our experienced and qualified technicians evaluate and repair your hardware, using all of the in-house staffing and equipment at our disposal.
