Work as a Support Engineer for TLS.NET clients, handling critical client service needs for Internet access, hosting services, Managed Services, Private Cloud, and Hosted PBX. Work as part of a tight-knit team, constantly learning and helping grow our business and customer loyalty, always striving for superior customer service in all phases of the position.
Troubleshoot and resolve technical issues for TLS.NET clients in a timely and professional fashion.
Continually expand knowledge of all TLS.NET services and technologies.
Hold tickets in the highest regard by documenting all work performed and providing details of
next steps in the resolution process.
Take complete ownership of every call and inbound issue by properly documenting all work and
escalating each issue as needed to ensure customer confidence and satisfaction.
Promote and suggest TLS.NET services and products at every opportunity.
Experience using ticket-based systems preferred
Previous experience in Customer Support and/or Information Technology field preferred
Call center experience is a plus
Background in remote troubleshooting of server infrastructure and/or other areas of technology
All regular full-time employees receive the following benefits: