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Taking advantage of a cloud-based, feature-rich phone system, our team works with your business to create a customized call flow suited to your needs.

9 Factors to Consider Before You Upgrade Your Phone System

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Costs
What's included in the minutes bundle? Are there any exit clauses in the service contract? Do you have to rent phones longer than the service contract?
Flexibility
Can you add or remove users within the service contract? Do you have to pay extra for devices or users?
Disasters
Can the system divert calls to tablets or mobile phones when the access network is down? Are there any restrictions in features when people are remote?
Consistency
Are all features available to remote workers? Is the call quality consistent?
Usability
Are the features the same on the phone, PC, and mobile devices? Do you still have to rely on a telephone?
Professionalism
Does the system support features such as auto attendant, music on hold, automatic call distribution, and call queuing so you never miss a call?
Productivity
Does the system have features like conferencing, room based collaboration, instant messaging, and presence?
Mobility
Does the system support iOS and Android devices? Can it support all the productivity features when mobile?
Maintenance
Does the system have web-based user self-administration and allows you to control powerful features from a single web page? Does the service support diagnostics so the service provider can quickly identify any issues that you may run into?

Learn more about a hosted HD phone system from TLS.NET.

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